Frequently asked questions.

UPI, credit and debit cards, net banking, and cash on delivery for a fee of [₹COD fee].

No, you can check out as a guest. An account lets you track orders, save a wishlist and reorder quickly.

Yes, until it ships. Message us on WhatsApp or email with your order number. After it ships, use our returns process.

Yes. A GST invoice is emailed to you with every order. Add your GSTIN at checkout for business purchases.

Free on orders over ₹799. Below that, it’s [₹fee].

Usually [x]–[y] working days in Bengaluru and [x]–[y] working days elsewhere in India, from dispatch.

You’ll get a tracking link by email and WhatsApp once it ships. You can also use our Track your order page.

Not yet. We deliver across India only.

Yes, within 7 days of delivery if it’s unopened and in its original packaging. Damaged, faulty or wrong items are always covered.

Tell us within 48 hours with photos or an unboxing video. We’ll pick it up free and send a replacement or refund.

5–7 working days after we approve the return, back to your original payment method. COD orders are refunded to your bank account or UPI ID.

Yes, for ₹49 per item, wrapped by hand. Add it at checkout.

Yes. Add their address at checkout and a free gift message. We leave the price and invoice out of the box.

Yes, from ₹500 to ₹5,000, sent by WhatsApp or email and valid for a year. They can be used on anything in store.

Yes, for party return gifts and corporate gifting. WhatsApp or email us with how many you need and your budget. Bulk orders come with free packaging and good rates.

Yes. Every vault piece is checked by hand and shipped in its original seal, packed box-safe so the packaging arrives in collector condition.

You pay [in full / a deposit] to reserve a piece. It ships on the date on the product page, and we’ll update you if that date moves.

Some pieces come in very small numbers. Limits give more collectors a fair chance.

Yes. Every toy comes from the brand or an authorised distributor. No fakes, no grey imports.

Our toys meet Indian toy safety standards and carry the ISI mark where required. Always follow the age guidance on the box.

Every product page shows a recommended age. Our gift finder can also narrow things down by age and budget.

Only if the product page says so. Otherwise, check the box for the battery type needed.