Returns, exchanges and refunds

Change of mind

Return or exchange any item within 7 days of delivery if it is:

Unopened, with the original seal, box and tags intact
Unused, with all parts, manuals and freebies included
Not on the non-returnable list below

For change-of-mind returns, the return pickup costs [₹fee], deducted from your refund. Exchanges for a different toy are picked up free; you pay or receive any price difference.

Damaged, faulty or wrong items

Tell us within 48 hours of delivery and send photos or an unboxing video of the box, the item and the shipping label. We’ll arrange a free pickup and send a replacement, or a full refund if it’s out of stock. This covers:

An item damaged in transit
A manufacturing fault or missing parts
The wrong item, size or colour

For faults found after first use, we’ll help you claim the brand’s warranty where one applies.

Non-returnable items

Collector’s corner (vault) pieces once the seal or blister is opened
Opened trading cards, blind boxes and mystery capsules
Gift cards
Items bought in clearance or final-sale offers
Gift wrap charges
Bulk and corporate orders, unless agreed in writing

How to start a return

Message us on WhatsApp at +91 [number] or email hello@[domain] with your order number.
Tell us what you’re returning and why, with photos if it’s damaged or wrong.
We’ll confirm within one working day and book a pickup from your address.
Pack the item in its original box. Our courier collects it within [x]–[y] working days.
We check the item within 2 working days of receiving it and confirm your refund or exchange.

If your PIN code isn’t covered for pickup, we’ll ask you to self-ship and reimburse up to [₹amount] for approved returns.

Refunds

How you paid	How you’re refunded	Usual time after approval
UPI, card or net banking	To the original payment method	5–7 working days
Cash on delivery	To your bank account or UPI ID	5–7 working days
Store credit, if you choose it	Poptoon credit on your account	Same day

Delivery and COD fees are refunded only when the item was damaged, faulty or wrong. Gifts can be exchanged or refunded as store credit to the person who received them, if they share the order number.

Cancellations

Cancel any time before your order ships, from your account or by messaging us, for a full refund. Once it has shipped, use the returns process instead. Pre-orders can be cancelled until [x] days before the ship date.

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