Privacy policy

Draft for review. Have this checked by a lawyer before launch, especially against the Digital Personal Data Protection Act, 2023 and its rules.

What we collect

Contact details: your name, phone number and email address
Delivery details: billing and shipping addresses
Order details: what you buy, gift messages and returns
Account details if you create one: login, wishlist and saved addresses
Messages you send us on chat, WhatsApp or email
Device and usage data such as pages visited, through cookies and similar tools (see Cookies below)

Payments are processed by our payment partner, [Payment gateway]. We never see or store your full card number, UPI PIN or bank login.

How we use it

To process, deliver and support your orders and returns
To send order updates by email, SMS or WhatsApp
To answer your questions and give gift suggestions
To send offers and news, only if you have agreed to receive them
To improve our website and measure our marketing, only with your consent where it is required
To prevent fraud and meet legal, tax and accounting duties

Who we share it with

We share only what each partner needs to do its job:

Courier and logistics partners, to deliver your order
Our payment gateway, to take payment and process refunds
Shopify, which hosts our store
Messaging, email and customer support tools we use to talk to you
Analytics and advertising partners such as Google and Meta, only if you accept those cookies
Government authorities, when the law requires it

We do not sell your personal data.

Cookies

Essential cookies keep the store working, for example your cart and login. With your consent we also use analytics and advertising cookies. You can change your choice at any time from the cookie settings link in our footer.

How long we keep it

We keep order and invoice records for as long as tax and accounting laws require, currently [8] years. Other data is kept while your account is active or until you ask us to delete it, unless we must keep it by law.

Your rights

Ask what personal data we hold about you and how we use it
Ask us to correct or update it
Ask us to delete it, where we don’t need to keep it by law
Withdraw consent for marketing or cookies at any time
Nominate someone to exercise these rights for you
Raise a complaint with our Grievance Officer, and then with the Data Protection Board of India

Children

Our customers are adults buying for themselves or for children. Accounts are for people aged 18 and over. We don’t knowingly collect personal data from children; if you think a child has given us their data, contact us and we’ll delete it.

Keeping your data safe

We use secure, encrypted connections, limit who can access your data, and work only with partners that protect it.

Grievance Officer

Contact	Details
Name	[Grievance Officer name]
Email	grievance@[domain]
Address	[Registered address], Bengaluru, Karnataka [PIN]
Response time	We acknowledge within [48 hours] and resolve within [x] days