Draft for review. Have this checked by a lawyer before launch.
About us
This website is run by [Company legal name], [registered address], Bengaluru, Karnataka. GSTIN [number]. Contact: hello@[domain], +91 [number].
Using the site
You must be 18 or over to create an account or place an order. Keep your login details safe; you’re responsible for orders placed from your account.
Orders
Your order is an offer to buy. It’s accepted when we dispatch it. We may cancel an order and refund you in full if an item is out of stock, a price or listing was clearly wrong, or we suspect fraud or reselling.
Prices and payment
Prices are in Indian rupees and include GST. Delivery and cash-on-delivery fees are shown at checkout before you pay. We may change prices at any time, but not for orders already placed.
Delivery, returns and refunds
Delivery is covered by our Shipping policy, and returns and refunds by our Returns policy. Both are part of these terms.
Pre-orders and purchase limits
Pre-order ship dates are estimates from the brand and can move. We’ll tell you if they do, and you can cancel for a full refund. We may limit how many of an item one customer can buy.
Gift cards
Gift cards are valid for 12 months from the date they’re issued, can be used on anything in store, and can’t be exchanged for cash.
Products and safety
We describe products as accurately as we can; colours and sizes may vary slightly from photos. Follow the age guidance and safety warnings on every box, and supervise young children with toys that have small parts.
Reviews and content you share
If you post a review, photo or message on our site, you allow us to show it on our site and social channels. Don’t post anything unlawful, misleading or that belongs to someone else.
Our content
The Poptoon name, logo, website design, text and photos belong to us or our partners. Brand names and logos belong to their owners.
Liability
Nothing in these terms limits your rights under the Consumer Protection Act, 2019. Beyond that, our liability for any order is limited to the amount you paid for it.
Governing law
These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction.
Grievances
If you have a complaint, contact our Grievance Officer at grievance@[domain]. We acknowledge complaints within [48 hours] and aim to resolve them within [x] days.
Still need help?
Chat with us, WhatsApp or email. We’re around 10am to 7pm, Monday to Saturday.