Shipping policy.

Processing time

Orders placed before [2pm] on a working day (Monday to Saturday) are packed and handed to our courier the same day. Orders placed later, on Sundays or on public holidays are packed the next working day. Pre-orders from Collector’s corner ship on the date shown on the product page.

Delivery times

Delivery times start from the day your order is dispatched.

During festive sales, bad weather or courier disruptions, delivery can take a few days longer. We’ll message you if your order is delayed.

Delivery charges

Cash on delivery

Cash on delivery is available on most orders for a fee of [₹COD fee], shown at checkout. Pay with UPI, card or net banking to skip the fee. We may confirm COD orders on WhatsApp before dispatch, and unconfirmed orders may be cancelled.

We may limit COD on high-value orders, Collector’s corner pieces or PIN codes our courier can’t serve with COD.

Tracking your order

Once your order ships, you’ll get a tracking link by email and WhatsApp. You can also track it from your Poptoon account or our Track your order page.

Gift orders

You can ship to a different address at checkout. Gift orders go without an invoice or price tag in the box; the bill is emailed to you. Add gift wrap for ₹49 per item and a free printed gift message.

If delivery fails

Our courier tries to deliver up to [number] times. If the parcel comes back to us because no one was available, the address was wrong or a COD order was refused, we’ll contact you to reship it. Prepaid orders that can’t be delivered are refunded minus the delivery cost both ways.

Damaged or tampered parcels

If the outer box looks opened, crushed or wet, please don’t accept it, or record a short video while opening it. Tell us within 48 hours of delivery and we’ll make it right.

We currently deliver within India only, with [Shipping partner].